Refund policy

Refund and Return Eligibility:

Refunds and Return will only be considered under the following circumstances:

1. Product Damage: We will provide a refund if the product received is damaged or broken upon delivery.

Refund Procedure:

To initiate the refund process, please follow these steps:

1. Notification: Notify us of the damaged product within 24 hours of delivery. You can reach out to our customer support team via email at [support@luxedamore.com] or by calling [+91 8237 382937]. Please provide your order number and a brief description of the damage.

2. Video Evidence: We require unboxing video of the product within 24 hours of delivery. This video should clearly show the extent of the damage. Please ensure that the video is clear and captures all relevant details.

3. Verification: Our team will review the provided video evidence to verify the extent of the damage.

4. Refund Processing: If the damage is confirmed, we will process your refund and return within 7 business days. The refund will be issued to the original payment method used for the purchase.

Please Note:

• Refunds will not be provided for products damaged due to mishandling or misuse after delivery.
• We reserve the right to refuse refunds if the damage is not reported within the specified time-frame or if video evidence is not provided.
• Shipping charges are non-refundable.
• Refunds may take varying amounts of time to reflect in your account, depending on your payment provider.

By purchasing from www.luxedamore.com, you agree to abide by this refund policy.